Working with the largest home heating oil company in Ireland, we were asked to identify why there was a significant drop in sales. While the company was used to seasonal highs and lows, the problem presented sat outside their data formula.

We quickly identified an issue with some of their previous delivery network employees. Now working for rival companies, these employees knew all their customers. The drivers had the central relationship with their customers, not them.

A solution was developed, which saw the creation of a customer service and sales team. We trained the team members in relationship development and management and would call the company’s clients actively.

The solution had a more significant impact as, after just two months, the company experienced unprecedented growth, as their customers were actively referring their friends to them.

A new workflow system was being rolled out in an international company in the UK. We were charged with handling the psychological change management training for the staff. This involved us developing training days where we presented the reasoning behind the change, the psychological challenges that people face when presented with change, and how beneficial the new system would be for both their working life and the company.

This solid solution ensured that both the staff and company welcomed the change and were entirely on board with the rollout. We utilised psychological personal trait identification methods to deliver the training effectively as we were working across all segments of the company, which meant that the training had to be generic overall with a softer focus in the sessions to enable employees to feel valued and listened to.

This multifaceted approach was rolled out after delivering the training to C Suite.

Working with the governing body of a large financial grouping.

They approached us as there was growing apathy among their members. The problem was that their members felt isolated from the body and disconnected from each other. There was no cohesive approach to connecting with their members once they signed up to join the organisation.

We developed, implemented and delivered robust relationship development calling plan for the client. This involved identifying why their members felt the apathy that they did by having engaging conversations with them. The relationship development calls were done by our own team, ensuring that each member had monthly contact. Feedback was then provided to the governing body on what their members wanted. We designed and implemented an events schedule, with each of the 250+ members attending either a local or national event.

The membership grew in both number and engagement with the body.

Our clients were a new estate agency trying to break into the industry. At the time the issue they had was trying to get brand recognition started. With just a handful of listings, their advertising boards were not being seen, so customers simply did not know about them. Spending thousands of pounds on advertising was not helping get the traction they wanted and was not working to get their brand known.

We came up with a three-pronged solution for them. Firstly, an outbound mail campaign to build their pipeline database, with measurable responses being tracked from the variations that were sent out. This helped hone the letter getting the most responses and developed the stock communication they still use today. Secondly, locations were secured where they could place physical advertising to increase brand awareness. Our last recommendation was to launch property clinics where the public could get advice.

The agency became one of the largest in their area and still uses the pipeline technique we developed for them.